Gift Card automation

Overview

Store Credit will be provided to customers via a Shopify Gift Card. This guide will walk you through the necessary steps to set up your Store Credit Gift Card and connect it to Loop. 

Gift Card setup in Shopify

To begin setup, you will need to create a Gift Card product that will be hidden from your store. This Gift Card will be used exclusively by Loop to provide your customers with Store Credit. To create a Gift Card product:

  1. Log into your Shopify account, go to Products > Gift Cards.
    1. If gift cards have not previously been activated, click the Start selling gift cards on my store button.
  2. Click Manage gift card product
  3. Select Add gift card product in the upper right hand corner:
  4. Next, give the gift card a title.
    1. Choose a name that is easily recognized so that your team knows this gift card product is tied to Loop.  
    2. Pro Tip: Merchants commonly use the Title “Loop Gift Card” to differentiate the Store Credit Gift Card from other forms of Gift Card.
  5. Scroll to Denominations if any dollar amounts are listed then delete each.
    1. Important: Set the denomination variant to a high value ($9999.99 or higher) so that when Loop creates a gift card it does not fail due to price. Be sure to Save this change.
  6. In the top right, next to Sales channels, select Manage, uncheck all active sales channels then click Done. Save this change.

7. After saving, copy the Product ID which appears in the URL and complete the next set of steps: 

Activate your Loop Gift Card for your store
  1. Send an email to your Onboarding Manager with the subject “Gift Card”
  2. In the body of the email, confirm that you would like to activate Gift Card automation and include the new Gift Card Product ID that you copied from the URL
  3. Your Onboarding Manager will confirm via email when the set up is complete
    1. Note: Please allow 1-2 business days for Loop to activate your Gift Card automation. 

Test your Loop Gift Card

To test your Loop Gift Card:

  1. Follow the instructions here to set up a test order.
  2. Go through the return process as the customer and request Store Credit:
  3. After submitting the return request, log in to your Loop admin and attempt to Process the Return.
    1. If you click the Process Return button and it reappears, there is an issue with your integration. Please work with your Onboarding Manager or email support@loopreturns.com to resolve the issue.
  4. If the integration was a success:
    1. The Return will be moved to the archives:
    2. You will receive a Gift Card via email:
    3. In Shopify, a new order will be created with a prefix that reads LGC- (Loop Gift Card) and the original order’s order number.

FAQ

Can I resend a Shopify gift card to my customer?

If the customer did not receive their Shopify gift card, follow these instructions:

In Shopify—

  1. Go to Products > Gift Cards 
  2. Search for the customer's email address
  3. Select the Gift Card
  4. Select Resend gift card to customer in the bottom right corner

Have a question about Gift Card activation? Need help with something else? 


Feel free to reach out to support@loopreturns.com