OVERVIEW

The Loop Returns app exists as a Shopify application, and while Loop often integrates seamlessly, this article will cover some of the common installation questions.

Since Loop is not a public app available on Shopify's App Store, you will receive a message (below), when installing Loop. This is a trusted message and you may proceed with the installation.

Loop applies a variety of prefixes and tags to orders within Shopify. Below is an overview of what those look like. 

EXC - exchange order prefix that is added to every exchange order created in Shopify, customized through Loop Admin > Returns management > Policy Settings.

Gift Card - Applied to original orders that received a Store Credit Gift Card return outcome.

Refund - Applied to original orders that received a Refund return outcome.

LE:Exchange - Applied to original orders that received an Exchange return outcome.

refund_fee:XXXX - Fees by product type, allows shipping fees to vary by product type.

Exchange order: Exchange orders are tagged with the original order number.

Note: the exchange order tag is the only tag that can be customized. A custom exchange tag can be set on the backend, please reach out to your Onboarding Specialist or support@loopreturns.com to make this customization.

I attempted to install Loop, but Shopify would not allow me to complete the setup. This may occur if your Shopify account does not have Administrative access. To complete the setup, you will need access to install apps in Shopify. If you have Admin access and are still unable to complete the install, contact support@loopreturns.com or your Onboarding Manager. 

Will I need a developer involved to complete this integration? No. Loop setups can be completed without development assistance. Shop now On-Store will require some developer assistance (this can generally be completed in about 2 hours). 

How should I test my Loop integration? Read more information on testing Loop here: Testing Your Loop Instance.

I would like to change my Returns Portal URL. Please contact support@loopreturns.com or your Account/Onboarding Manager to modify your Returns Portal URL.

If you are unable to complete your Loop installation - Please contact support@loopreturns.com or your Account/Onboarding Manager.

If the merchant is interested in installing Loop Returns or has any questions, please visit the Loop Returns website.