This article covers two methods for accessing the shopper return portal: through the Loop admin by clicking "Returns Portal" in the bottom left corner, or by entering the custom domain URL directly into a browser. The article also mentions customization opportunities and provides guidance on changing the portal's domain name.

Use the menu on the left to quickly navigate this article.

The shopper return portal is what your customers will use to access Loop for requesting a return. There are two ways to access the shopper return portal:

1. Through the Loop Admin

2. Through the custom domain for your portal

1. Navigate to the Loop Admin.

2. In the bottom left corner, select Returns Portal. The shopper return portal will open in a new browser tab.

   

If you know the URL to your shopper return portal, enter it into a browser URL bar (typical URL setup: brand.loopreturns.com). This is the URL that you have dropped/will drop on your Return Policy page on your website.

To find the URL, merchants may access it through the Loop admin.

Once on your shopper return portal, you will see a variety of opportunities to brand the portal, specific to your brand's desires. See the Customizations article for ways to adjust these settings.

Can I change the domain name of my store’s shopper return portal? Yes, we recommend something like: returns.brand.com or exchanges.brand.com. Please reach out to support@loopreturns.com or contact your Onboarding Manager or Account Manager to help with setup.

Please reach out to support@loopreturns.com with any additional questions.