This article outlines optional advanced testing scenarios to complete before launching Loop, including testing features like Advanced Exchanges, Listings, Shop Now, special rules, third-party integrations, and back-end customer service functions.

If you have not already reviewed the Testing Your Loop Instance article, please complete those tests prior to starting the advanced tests listed in this article.

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These advanced tests are optional but we highly recommend including them in your testing plans prior to launching Loop to ensure all features and integrations you have set up are functioning correctly. It is only necessary to test the below scenarios that are applicable to your specific Loop instance.

• Advanced Exchange options

• Listings

  • Test both the Blocklist and the Allowlist

• All enabled return outcomes  

  • Refund, store credit, exchange

• Shop Now (In-app and On-store)

  • Choose an item of lesser value than the return credit

  • Choose an item of greater value than the return credit

• Any special rules you have in your settings 

  • Policy Rules, Product Tags, Keep Item, Workflows, Product Destination Rules, or Product Type Return Reasons

• Common customer behaviors 

  • Return multiple items in an order

  • Return for two different outcomes

  • Exchanges of exchanges

• Third-party Apps

  • Common apps include Recharge, Rise, Klaviyo, Gorgias, Attentive, and others

• ERP 

  • NetSuite, Full Circle, Boxzooka, and others

• Warehouse or 3PL 

  • ShipHero, ShipBob, Bergen, Whiplash, Ruby Has, RLM, and others

• Any additional custom-built integrations

These are recommended back-end tests for customer service teams.

• Process, cancel, close, flag a return

• Edit a return

• Add notes to an order

Please reach out to support@loopreturns.com with any additional questions.