Checkout+: FAQ
What happens if a customer doesn’t purchase Checkout+? Customers that don’t purchase Checkout+ can still submit returns through Loop. However, they will be subject to a handling fee since they did not purchase Checkout+ for free returns.
Can I combine Checkout+ with Package Protection? Yes! Merchants using Checkout+ can use Package Protection to compensate shoppers in the case of loss, theft, or damage to their order.
What if I have my Shopify store configured so that products can be purchased directly from the product description page? If you’re using Checkout+ Checkout, there will be no change here. The customer will be offered coverage during checkout as usual.
Can I prevent Checkout+ from impacting the Shopify order notes?
No, Loop must enter Checkout+ information in the notes field. We rely on this to be able to identify the Checkout+ product in Loop and for billing purposes. Checkout+ notes will not interfere with any other notes.
How are handling fees collected? Merchants must collect handling fees via Stripe. If you do not have Stripe connected to Loop already, please follow the setup steps in the Stripe article to link your account.
Do I need to disable Redo before moving forward with Checkout+ setup?
We recommend disabling the Redo app and deleting/deactivating the Redo product before proceeding with setting up Checkout+.
How should my warehouse handle fulfilling the Checkout+ product?
Our default recommendation is to set the Checkout+ product to auto-fulfill with Shopify Flows. Once that is setup, we recommend configuring it so your warehouse can accept "partially fulfilled" and "Paid" orders.
If your warehouse cannot "partially fulfilled" and "Paid" orders, then you should not set the Checkout+ product to auto-full with Flows. Instead, you have two options:
Assign a SKU/Barcode to the Checkout+ product then tell the warehouse to generate a barcode to scan when they're fulfilling an order.
Manually mark the Checkout+ product fulfilled in Shopify.