Wonderment Order Tracking is now a part of Loop!

If you missed the news, Loop acquired Wonderment, Shopify’s #1 proactive CX and advanced order tracking platform.

With Wonderment, merchants see on average

• 23X ROI on Wonderment costs

• 40% less 'Where is my order' inquiries

• +20% lift in same-month repeat purchase rate

See how Casely, a Loop x Wonderment merchant, reduced ‘Where is my order” inquiries by 76%! Reach out to your Merchant Success Manager today to see how you can add Wonderment to supercharge your customer experience today.

Shopify Collective Integration

Loop better supports the ability to return products to each supplier, replacing the manual effort and dreaded inventory management previously involved with returns to suppliers.

• Customizable Returns Policies: Tailor return policies based on product types, suppliers, or customer preferences.

• Product Rules for seamless routing: Automatically route returns to the right destination (supplier or warehouse), reducing mistakes and delays.

• Reduced manual effort: Automate returns processes, saving time and cutting operational costs.

• Improved customer satisfaction: Accept returns of supplier products in one place, providing a frictionless returns experience

With Shopify Collective x Loop, merchants can reduce complexity, time, cost, and manual effort associated with getting products back to the original supplier.

See the Help Center article for more info.

Offset opt-in flow

To comply with upcoming Shopify App Requirements in an effort to improve transparency and shopper trust, merchants must obtain explicit buyer consent before adding Offset, and any other checkout extensions that affect the order total, to orders. This means that Offset can only be shown as an opt-in experience as opposed to opt-out. All merchants using Offset must update their Offset experience to be default-off and presented as an option for shoppers to opt in to.

To switch prior to Shopify’s deadline of Feb 18, reach out to your Merchant Success Manager or support@loopreturns.com. If you do not switch before Feb 11, Loop will automatically make the update for you to remain compliant with Shopify.