Release Notes: August 2025

Edited

New Features

Dynamic Reports: Build Custom Reports Like Dashboards

Dynamic Reports now offer the same flexibility as dashboards with a unified data foundation. Customize any report, combine data from multiple sources, and apply consistent filters across all analytics.

Key Benefits:

  • Full report customization to match your exact requirements

  • Multi-report data combination in single views

  • Consistent filtering across reports and dashboards

Transform your analytics into flexible building blocks—no more waiting for custom development or working around rigid limitations.

Available now in Analytics! To learn more, watch the Loom below or check out Analytics 2.0: Customize Reports & Dashboards.

Enhanced Payment Methods: Apple Pay, Google Pay, and More

Our Loop + Stripe integration now supports additional payment methods, enhancing checkout flexibility and creating new revenue opportunities.

New Payment Options:

  • Apple Pay and Google Pay for seamless upsell and instant outcomes

  • Stripe Link for faster, streamlined checkout

  • CashApp Pay for expanded payment flexibility

Available now in production. Requires merchant configuration—see Loop + Stripe for setup instructions.

Checkout+ Customization Dashboard

Easily customize Checkout+ to seamlessly reflect your brand’s look and feel without the need of an Engineer or Loop assistance.

Delivery Promise: Enhanced Rules & Customizations

  • Brand Provided Estimations: set your own delivery estimates in the event one can not be calculated for a specific order or region.

  • SKU Based Filtering: Adjust your expected delivery dates down to the product variant level.

  • Transit & Fulfillment Rules: set up custom rules to account for delays, strikes or blackout periods which may push back the expected delivery date shown to customers.

Delivery Promise API

Support headless storefronts & integrations on 3rd party apps or mobile storefronts with the Delivery Promise API.

Fixes + Improvements

Brightpearl integration: pass return reasons to Brightpearl

For merchants using the Brightpearl integration, we've added functionality to pass return reasons on Loop RMAs to sales credits in Brightpearl, allowing you to consolidate returns info on sales credits and make warehouse processing more efficient. This is done by setting up a custom field in Brightpearl and inputting that field in the Settings tab of the Synks portal.

Pass Line Item Properties Through Shop Now On-Store

Merchants can now pass line item properties from Shop Now On-Store directly to new exchange orders.

What this enables:

  • Custom product options (embroidery, engraving, etc.)

  • Prescription details for glasses

  • Pre-order shipping dates

  • Any line item properties you use

The result: Customers keep all their customizations when exchanging, eliminating the "where's my customization?" support tickets.

Resources:

POS Version 2.3.6 Released - Resolved Credit Card Zip Code Validation Error for Australian Users

Fixed an issue preventing Australian users from completing credit card transactions due to postal code validation. The system previously required 5-digit codes, while Australian postal codes are 4 digits. Validation has been updated to accept the correct format.

Upcoming migrations

Royal Mail V3 for EasyPost

Merchants shipping with Royal Mail via EasyPost must migrate to Royal Mail V3 by September 30, 2025. If you have an existing Royal Mail account that needs to migrate, you should have received an email from EasyPost with the necessary credentials. Follow these instructions to migrate.

If Royal Mail is your preferred carrier for return shipping, you will also need to mark the new Royal Mail V3 account as preferred in your Loop shipping settings. Otherwise, we will rate shop across all enabled carriers.

No action is needed for merchants using Royal Mail via Ship by Loop or another shipping provider.

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