Release Notes: April 2025

We have three new warehouse management software (WMS) integrations: Bleckmann, Mintsoft, and James & James. Loop’s two-way WMS integrations allow brands to automatically create a RMA in their WMS when a return is submitted in Loop and automatically process, flag, or close the return in Loop when the item is processed in the WMS.

Learn more about the specific integrations in these articles:

• Bleckmann Integration

• Mintsoft Integration

• James & James Integration

We've significantly upgraded Loop's analytics offering to deliver a more powerful and modern experience.

Analytics 2.0 streamlines your workflow with:

• Modern, intuitive dashboard design

• Personalized views that automatically save your filter preferences

• Scheduled reports delivered straight to your inbox

• Deeper insights through interactive data visualizations

• Custom alerts when metrics reach specified thresholds

• Easy dashboard customization using Loop's component library

• Team collaboration through shareable dashboards with permission settings.

For more details, see our Analytics 2.0 articles.

We’ve updated the design to the product cards on the “select items to return” page to reduce confusion and increase time to resolution for shoppers. This update is live for all brands.

New features include:

• Added variant labels such as size and color.

• An update to always display the price. Previously, the price was hidden after an item was selected for return or exchange or was hidden on items unavailable for return.

• Variant info displayed after you select the item for return or exchange. Previously, it was displayed using strikethrough.

The default state is for Loop to only pull in and display the first 10 product images. With this option, Loop can continue to pull in the first 10 product images, plus any variant images for the exchanging item.

• Note: This setting is turned off by default. Please reach out to your Merchant Success Manager or support@loopreturns.com to have the setting turned on.

• Condition - Return full return, return partial return: You can now take actions in Workflows when a customer has returned everything in their original order (full return) or has explicitly not returned their entire order (partial return).

• Action - Refund original shipping cost: You can now conditionally refund shipping costs paid by the customer on the original order.

  • If there are multiple line items, it will follow how the shipping reimbursements setting work today: Loop divides the cost up by each line item and refunds proportionally.

New POS Version 2.3.3, released April 16, 2025

Be sure to update the POS app on your store devices to take advantage of these updates:

• The app now supports order lookup by Shopify receipt number, useful for in store purchases

• You can now choose to prevent store associates from editing restock location for line items

• Other fixes and improvements

New POS version 2.3.4, released April 24, 2025

• Minor fixes

POS locations in Workflows

You now have the option to use store locations as a condition in Workflows to limit where items are returned.

• Condition: POS location ID

• Available actions: Exclude outcomes, Return Reason Group

You can now use product tags in your destination rules — fully compatible with CSV imports.

When using product tags, please ensure they match your Shopify tags exactly as we don't automatically sync them from your store.

See the Destinations help center article to get started.

Updated Postscript Integration for Order Tracking

We’ve updated our Postscript Integration for Order Tracking so you can take advantage of Postscript’s new Automation Flows feature. Learn how to upgrade your integration here.

• Note: This will not affect your current integration set up and is not a required upgrade.