Using Loop
Managing Returns in Loop
This article explains how to navigate and use the Returns Dashboard in the Loop admin, where all customer return requests are managed. It covers viewi...
Viewing returns in Loop admin
This article explains how to view and navigate return requests in the Loop admin. It covers the organization of the Returns tab, how to search and fil...
Create a Return for a Customer
This article explains how merchants can create and submit returns in Loop on behalf of customers. It covers the process of locating an order using the...
Processing Returns for Meta Orders
This article explains how merchants can process returns for orders placed through Facebook and Instagram sales channels, along with current limitation...
Viewing the Shopper Return Portal
This article covers two methods for accessing the shopper return portal: through the Loop admin by clicking "Returns Portal" in the bottom left corner...
Needs Review and Return Processing Errors
This article explains the Needs Review tab in the Loop admin, where returns flagged for review due to errors, manual actions, or rulesets appear. It o...