Release Notes: 2023 Highlights

OVERVIEW

Loop released many features and improvements in 2023. This article will provide an overview of some of the most significant features that were released in the past year.

In this article:

• Loop Point-of-Sale
• Warranties
• Shop Later
• Loop Returns and Exchange Tracking
• Discount Distribution Settings
• Carrier Accounts by Return Policy
• Ship by Loop

Loop Point of Sale

Leverage Loop Point of Sale (POS) iOS app to streamline order management and facilitate a hassle-free return and exchange experience in-store.

• Retain more revenue and capture upsell with easy exchanges, including gift returns
• Streamlined order management and flexible restocking to save time
• Save money on label costs and reverse logistics -Increase foot traffic with start online, drop-off in-store QR codes
• Aggregate returns data from online and in-store Let online shoppers fall in love with your brand IRL with Loop POS.

Loop POS only works on iOS devices and best complements Shopify POS.

POS iOS app, for any merchants on Advanced, Plus or Pro or interested in upgrading to Advanced.

To learn more information, please visit the Loop POS article.

Warranties

Loop now supports unique return policies specifically for warranties and allows customers to self-serve those requests through the Loop portal, as they do with standard returns.

To learn more, visit the Warranties article.

Shop Later

Shop Later gives merchants the ability to incentivize customers to convert their refund to exchange or store credit, after the return has been submitted. An email is sent to customers 24 hours after the return is submitted but before it has been approved.

To learn more, please review the Shop Later article.

Loop Returns and Exchange Tracking

Loop Returns Tracking allows merchants to provide relevant updates on the Return Status Page, regarding the status of returns and outbound exchange orders helping develop trust with transparent and timely return status notifications.

This feature is available for Advanced, Pro, and Plus merchants.

To learn more, please visit the Returns Tracking Help Center article.

Discount Distribution Settings

This year, Loop introduced new discount settings that enable you to configure your ideal discount distribution behaviors within the Loop Admin to best fit your discount types and promotional strategies.

To learn more, visit the Loop and Shopify Discounts article.

Carrier Accounts by Return Policy

Carrier accounts can now be configured by specific return policies based on location and other criteria. This is useful when different carrier or service types need to be configured for international vs domestic returns.

This is available to all Loop merchants using EasyPost as their shipping service. To learn more, please review the Carrier Accounts by Return Policy article.

Ship by Loop

Ship by Loop is a new shipping service that allows merchants to seamlessly connect a shipping integration without having to create an account with a third-party shipping service.

To learn more, please review the Ship by Loop article.