Offset (Beta)

Offset allows merchants to get Loop’s returns software and return shipping labels for free. As Loop’s new consumer paid returns coverage model, Offset gives customers the option of paying a small fee during checkout for a free return late, allowing merchants to fully cover the cost of return shipping and Loop’s industry-leading software.

The benefits include:

• Eliminate returns & reverse logistics costs by collecting return fees from customers.

• Attract new customers that want the peace-of-mind of knowing they can return for free later.

• Maintain a top-notch customer experience that’s true to the merchant's brand.

• Reduce unnecessary returns & returns abuse by deterring fraudsters with return fees.

Offset is currently in Beta. To learn more, please review the Offset article.

Global-E integration (Beta)

Loop and Global-E have partnered to streamline Global-E returns through the Loop portal, allowing merchants using both services to consolidate returns onto one system.

Using the Loop portal for Global-E returns allows merchants to add more to the Global-E returns experience with the Loop features merchants know and love:

• Automate policy rules and exceptions with Workflows.

• Gain enhanced reporting and returns data through Loop for all of the merchant's returns - domestic or international.

• Retain more revenue from international returns by offering Store Credit.

• Integrate more of the merchant's tech stack to their international returns.

The Global-E integration is currently in Beta. To learn more, please review the Global-E article.

Split Refunds (Beta)

Enable customers to get a refund to original payment method alongside store credit when their return includes multiple items and at least one is only eligible for store credit.

Previously, if one or more items was only eligible for Store Credit, the whole refund had to be issued as Store Credit. Now, for the items that are eligible, customers can get refund to original payment method. To enable this feature, please reach out to the merchant's Merchant Success Manager or support@loopreturns.com.

USPS Rate Card update

Loop's Platform Rates with USPS for Ground Advantage and Priority Mail were updated on 7/1/2024 with this new rate card. Overall, Loop's rates have either stayed the same or slightly increased.

For Ground Advantage notable rate increases include:

• Ground Advantage from 13 oz. to 15.99 oz. for Zones 1-8 Tier 1-2 Cubic Ground Advantage for Zones 6-8

• Some Cubic Ground Advantage packages as they increase in Tier and Zone

For Priority Mail notable rate increases include:

• Most 2 lb. to 10 lb. Priority Mail® packages for Zones 1-8

• All Priority Mail® Flat Rate products

• Most Priority Mail® Cubic rates

If the merchant already uses USPS through EasyPost or Ship by Loop, no action is needed to implement these rates. To learn more, please review the Negotiated Carrier Rates article.

Royal Mail with Ship by Loop Worldwide

Merchants can now add their own Royal Mail account to Ship By Loop Worldwide. This further diversifies the carrier options to rate shop in the UK.

Please review the Ship by Loop Worldwide article for more information.