The busiest time of the year is upon us! To help you manage returns efficiently during peak season, please check over the following settings.

There are two ways to mark products final sale in Loop: product tags in General Settings and Workflows. Here are a few key differences:

Workflows

This is newer functionality that is more customizable, we recommend going this route.

• Multiple tags can be treated as final sale.

• Rule can trigger based on if the tag was present at time of purchase OR time of return.

• Can use other order/product attributes other than product tag to make things final sale.

General settings product tags

This is legacy functionality that is more limited, but still functional if you have a simple final sale policy that uses the same final sale tag for all products.

• Only one final sale tag can be configured at a time

• Must be on the product at the time the order was placed

Discount Distribution

In Loop, you can control how discount values are distributed across products in an order. Make sure to review your settings ahead of BFCM to confirm expected behavior.

Click here for more information.

Discount Workflows

In Workflows, there is a Discount condition. So, for example, you could make orders with certain discounts final sale, subject to handling fees, or extend the return window.

Extended return window

Extend the return window for certain customers, products, and orders so that shoppers and gift recipients alike have enough time during the busy holiday season.

Gift returns

Loop supports the ability for gift recipients to return via Loop's return portal without notifying the original purchaser. We recommend reviewing the Gift Returns article to familiarize yourself with the workflow gift returners go through in the portal.

Also, please make sure that your gift support email is accurate in case gift recipients are missing their order information and need to contact you.

Gift receipts

Loop gift receipts can be added to your Shopify order confirmation emails. This way, gift recipients can easily initiate returns without needing to reach out to your CX team to find their order. Read this article for more information on functionality and configuration steps.

During the holidays, warehouses can be super busy and take longer to process returns than usual. As a result, you can configure it so that Loop waits a few days until processing the return so that the warehouse has adequate time to return the item to stock or QA. This works best for merchants with processing events set to delivered.

This can be configured in your return policy.

Automated Out-of-Stock

During the holiday season, products can sell out faster than usual. Which means that more out-of-stock (OOS) errors can pop up. By automating OOS returns, the outcome can be converted from exchange to store credit or refund automatically. This will save time for your CX team and get the customer their outcome faster.

Learn more about OOS management here. This setting can be enabled in General Settings.

Minimum Inventory

Inventory flies off the shelves quickly during the holiday season, so you may want to consider raising the minimum inventory setting. SKUs below the set amount of units will be ineligible for selection in the Loop portal. Raising this threshold can reduce the number of OOS errors that emerge, making for happier customers.

Set your minimum inventory in General Settings.

In the same way that the holiday drives up cases of porch pirates and other theft, merchants can expect to see spikes in returns fraud over the holidays. There are a few ways that Loop can help reduce your vulnerabilities.

Loop’s Fraud Tools are available for any and all merchants, free of charge. This feature runs every new return through Loop’s returns fraud model and analyzes that return’s risk profile. Returns that look similar to confirmed cases of returns fraud are flagged as high risk.

Reach out to your Merchant Success Manager or support@loopreturns.com to make sure this is enabled for you.

Merchants can leverage Loop’s Workflows to mitigate fraud risk as well. Here are a few workflows merchants can create:

• Create workflows to limit Keep Item abuse:

  

• Create workflows to monitor especially high value returns prior to issuing a label:

  

• Workflows works hand in hand with Fraud Tools, allowing merchants to switch all high risk returns to manual processing: