Offset
These articles are for merchants who are on Offset Flex or Offset Free plans.
Offset: Cart Setup
Offset is a consumer-paid returns model that allows you to combat rising return costs. By adding Offset to your checkout experience, you can give cust...
Offset: Checkout Setup
OVERVIEW Important: This article is for Shopify Plus merchants only. Offset is a consumer-paid returns model that allows you to combat rising return...
Offset: Setup (Continued)
OVERVIEW This article reviews optional setup steps for your Offset experience. These steps are applicable for merchants who set up with cart or checko...
Offset: Testing
After the Offset product has been added, we recommend conducting a few tests to make sure everything is functioning as expected. In Shopify, head to S...
Offset: FAQ
What is the difference between Offset Flex and Offset Free? Offset Flex can be added to any plan and fees you collect can be customized. Offset Free ...
Offset: Troubleshooting
OVERVIEW This article is meant to help merchants identify and resolve common issues that may emerge in the Offset Checkout configuration process. The...
Auto-fulfill Offset product after warehouse fulfillment
This article will create a Shopify Flow that will automatically mark Offset as fulfilled, but only after other items in the order have been fulfilled...
Package Protection
OVERVIEW Merchants using Offset can use Package Protection to compensate shoppers in the case of loss, theft, or damage to their order. If an order wi...