Getting Started with Loop

OVERVIEW The Loop Returns app exists as a Shopify application, and while Loop often integrates seamlessly, this article will cover some of the common ...

OVERVIEW Loop uses Ordway Labs, a billing and revenue platform, to generate invoices and collect payment from our merchants. Within one business day o...

OVERVIEW By default, Loop shopper return portal URLs are formatted as " brandname .loopreturns.com". Merchants on Loop's Advanced or Usage Essential p...

OVERVIEW All a merchant's customer return requests will be located within Loop Admin > Returns (the Returns Dashboard). This article explains how t...

OVERVIEW In order to view all returns requests Loop, navigate to Loop admin > Returns management . The Returns view has several tabs representing the...

Access to certain parts of a merchant's Shopify store are needed in order for Loop's Support and Onboarding teams to best support merchants with troub...

OVERVIEW In this article, you will learn how to manage Loop user accounts and their permissions within the Loop admin.  To access Accounts, go to the ...

OVERVIEW Through the multi-shop login feature, any Loop user email can now be associated with multiple accounts. If an existing Loop user's email is i...

OVERVIEW There are likely scenarios where your customer service team may need to create a return in Loop on behalf of a customer. From within the Loop...

OVERVIEW The shopper return portal is what your customers will use to access Loop for requesting a return. There are two ways to access the shopper re...

OVERVIEW If a return hits an error when processing, it will drop into the Needs Review tab within the Loop admin and will require your attention. Need...

OVERVIEW Though some of our merchants manage their own returns when they come back to the warehouse, most rely on another team to check returns as the...

OVERVIEW Loop Listings can be utilized to allow exceptions and prevent returns in specific situations. To view Listings, navigate to the Loop admin >...

OVERVIEW The testing step of onboarding is crucial to ensure Loop is functioning as expected prior to launching. You will need one or two orders to te...

OVERVIEW This article will detail the steps to creating test orders in Shopify, submitting requests in the shopper return portal, and process returns ...

OVERVIEW This article is meant to outline and guide you through additional testing you can complete prior to launching Loop. If you have not already r...

OVERVIEW Merchants often come to Loop from a previous returns solution. Therefore, merchants may need to take additional steps to fully migrate from t...

Single sign-on (SSO) is an authentication method that allows users to verify their login identities securely (even with multiple applications and webs...

To ensure that merchant data remains protected, Loop offers multiple multi-factor authentication (MFA) methods that users can use to sign in. Troubles...

OVERVIEW Multi-factor authentication (MFA) is a way of verifying users’ identities by requiring additional validation after signing in. MFA prevents u...

OVERVIEW Loop defines a "multi-currency" order as any order that is placed through Shopify Payments in some currency other than the default store curr...

Loop is continually updating the admin experience to improve visibility of all of our products so merchants can get the most out of Loop. This article...

OVERVIEW In this article, you will learn about the Return Status Page and how to customize the content seen at this stage of the Loop experience. All...

The busiest time of the year is upon us! To help you manage returns efficiently during peak season, please check over the following settings. There a...